PT. Pintarnya Solusi Teknologi
Customer Success Support Jakarta
- Kota Adm. Jakarta Selatan
- Full-time
About the position
Responsibilities:
- Deliver training sessions for corporate administrators on account management, policy setup, usage monitoring, and reporting through the Company for Business portal.
- Support and guide client employees through the onboarding process, ensuring smooth account linkage and activation.
- Proactively engage administrators and employees to encourage adoption across Company services (transport, food, delivery, etc.) and run awareness initiatives on new features and best practices.
- Act as the main point of contact for employee inquiries, troubleshooting, and issue escalation to internal teams.
- Track account health, platform usage, and satisfaction metrics to identify risks and growth opportunities.
- Prepare and present regular performance reports (e.g., Quarterly Business Reviews) with actionable, data-driven insights for corporate clients.
Requirements:
- Proven experience in B2B customer success, account management, or other client-facing roles, preferably in the technology sector
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
- Strong analytical and critical thinking skills to identify client needs and growth opportunities
- High empathy, proactive attitude, and a customer-centric mindset
About the company
Pintarnya is a one-stop job seeking platform that allows job seekers to easily find and apply jobs. They can create a simple CV and apply to curated job opportunities based on their preferences and experiences and match them with what the employers’ need. This approach simplifies and makes the hiring process more efficient for both job seekers and employers.Job seekers can also expand their skills through free classes and webinars from various experts.
Fair Compensation
Fair pay and attractive terms
Onboarding
A Structured Start from Day One
A supportive team
Mutual Respect and Open Collaboration
Future Outlook
A Secure Job with Growth Opportunities
Relevant places near
- Jakarta
- Bekasi
- South Tangerang
- Ciputat
- Jakarta
- Jakarta
- Jakarta
- Jakarta
- Jakarta
- Jakarta
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PT. Pintarnya Solusi Teknologi
Contact
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Applications for this position are submitted directly through PT. Pintarnya Solusi Teknologi. There you'll find all the details and can apply right away.
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