PT. Pintarnya Solusi Teknologi
Team Leader(TL) Call Center BCA Syariah di Jakarta
- Kota Adm. Jakarta Pusat
- Full-time
About the position
Kriteria:
1. Pendidikan minimal D3/S1.
2. Pengalaman sebagai TL
3. Memahami KPI operasional dan quality monitoring.
4. Memiliki kemampuan leadership, komunikasi, dan problem solving yang baik.
5. Mampu bekerja dengan target dan tekanan operasional.
6. Mampu membuat analisis dan reporting
Jobdesk :
1. Mengelola dan memonitor kinerja tim harian sesuai KPI/SLA.
2. Melakukan coaching, briefing, dan evaluasi performa agent.
3. Menjaga kualitas layanan, kepatuhan SOP, dan regulasi.
4. Menangani eskalasi dari agent maupun nasabah.
5. Menyusun dan memonitor jadwal kerja (shift, kehadiran).
6. Berkoordinasi dengan QA , User dan Unit terkait lainnya.
7. Membuat laporan performa tim (harian/mingguan/bulanan).
8. Mengidentifikasi risiko operasional dan melakukan mitigasi.
9. Menjadi role model dalam sikap, komunikasi, dan kepatuhan.
About the company
Pintarnya is a one-stop job seeking platform that allows job seekers to easily find and apply jobs. They can create a simple CV and apply to curated job opportunities based on their preferences and experiences and match them with what the employers’ need. This approach simplifies and makes the hiring process more efficient for both job seekers and employers.Job seekers can also expand their skills through free classes and webinars from various experts.
Fair Compensation
Fair pay and attractive terms
Onboarding
A Structured Start from Day One
A supportive team
Mutual Respect and Open Collaboration
Future Outlook
A Secure Job with Growth Opportunities
Relevant places near
- Jakarta
- Bekasi
- South Tangerang
- Ciputat
- Jakarta
- Jakarta
- Jakarta
- Jakarta
- Jakarta
- Jakarta
Open application
PT. Pintarnya Solusi Teknologi
Contact
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Applications for this position are submitted directly through PT. Pintarnya Solusi Teknologi. There you'll find all the details and can apply right away.
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